Scope
This draft describes information handled through the Cherry Capital Communications website and availability form. Customer accounts, billing, internet service, and telephone service may be covered by additional notices and agreements.
Information you provide
When you check availability or request follow-up, the form collects the information you enter, including your service address, a map location if you provide or adjust it, name, email address, phone number, service interests, and contact preferences. We also record the status and history of your request, including availability results and the next steps selected in the form.
How information is used
We use these details to identify the requested service location, check network availability, review uncertain address matches, respond to your inquiry, and coordinate requested installation steps. The form records your preference for availability and build updates. Contact us if you want to change your information or follow-up preferences.
Address and network records
Information you provide may be compared with address, service-location, and network construction records to determine serviceability. A map pin or initial result may require staff review; it is not a confirmed installation commitment.
Browser storage and external services
The website uses browser storage to remember display preferences and help prevent duplicate form submissions. Postcard links use first-party cookies for up to 30 days to combine repeat visits and connect a subsequent service inquiry to the most recent postcard campaign opened in that browser. The campaign visit record stores a random identifier, campaign and timestamp; it does not store an IP address. Clearing cookies can cause repeat visits to be counted separately. You may also tell us how you heard about us or enter a postcard code. Address maps and links to customer portals or other external sites can involve separate service providers. Their notices apply to information they collect through those services.
Before this policy takes effect, the final version will identify the applicable hosting, mapping, communications, and analytics practices, including any cookies or advertising technologies.
Access, sharing, and retention
Submitted details support staff handling of inquiries and service planning. The final policy must confirm which contractors and service providers receive personal information, the purposes and limits of that access, retention periods, and any legally required disclosures. No statement about selling information, targeted advertising, or a fixed deletion deadline is adopted by this draft.
Your information and choices
You may contact us to ask about information you submitted, request a correction, or ask to stop optional updates. The final policy will describe applicable access and deletion rights, how requests are verified, and any records that must be retained. Please do not send passwords, payment card details, or government identification through the availability form.
Policy updates
The approved policy will display its effective date. Changes to the scope of collection or use will be reflected in the published notice and communicated as required.
Contact us
For questions about this page or your submitted information, contact Cherry Capital Communications at inquiry-sales@cccfiber.com or 231-264-9970. You may also write to PO Box 866, Elk Rapids, MI 49629.